Privacy Policy

1. Introduction

Plenexia Outsourcing India Private Limited ("Plenexia," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and job title when you fill out our contact form, request a quote, or subscribe to our newsletter.
• Business Information: Information about your business needs, accounting software, transaction volumes, and service requirements shared during consultations.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Client Financial Data: When engaged for services, we may access and process financial data as required to perform our outsourcing services, governed by separate service agreements and NDAs.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Deliver accounting and outsourcing services as contracted
• Send relevant communications about our services, updates, and industry insights
• Improve our website, services, and user experience
• Comply with legal obligations and protect our rights

4. Data Security

We implement enterprise-grade security measures to protect your information, including encrypted VPN connections for all data transfer, role-based access controls, two-factor authentication, comprehensive background checks for all employees, and regular security audits. All team members sign individual non-disclosure agreements and undergo data protection training.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights.

6. HIPAA Compliance

For healthcare clients, we follow HIPAA-compliant data handling procedures. Protected Health Information (PHI) is handled with additional security measures, and Business Associate Agreements (BAAs) are executed before any PHI is shared with our team.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Upon termination of a service engagement, we securely transfer all client data and permanently delete all copies from our systems, providing a formal data destruction certificate.

9. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, please contact us at info@plenexia.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: